Terms & Conditions
*In some areas where the use of drones is prohibited such as near airfields or busy main roads, we may be required to capture your aerial video using our extended pole. You can use www.noflydrones.co.uk to check if the property falls within an airfields restricted airspace. Please get in touch if you are in any doubt about the location of your listing relative to busy main roads or multiple other properties.
Cancellations – Cancellations made up to 3 hours prior to the appointment will incur a charge of £45 + VAT.
Cancellations made within 3 hours of the appointment will incur a charge of £95 + VAT
Re-visits due to poor weather during the appointment will incur an additional £100+VAT + fuel charge.
Travel – Travel to appointments within a 30-mile radius of our studio (CV47 0FB) will be free of charge. Any travel over the initial 30 miles (there & back) is charged at 0.45p per mile.
Invoices – We send all invoices at the end of each month, payment is required within 30 days of receiving your invoice.
Turnaround – Video assets will be delivered within a minimum of 3 working days of the appointment.
Amendments – As part of your video package we offer one round of amendments, we strongly advise sending all necessary lister/vendor amendments at the same time. This will ensure we deliver your video efficiently and on time. Amendments requested after the first free round will incur a charge of £50 + VAT for each round, please note that further amendments will also delay final delivery times.
Data – We hold and archive the master MP4 file, we do not keep original footage past 3 months of the filming date.